Privacy Policy

Introduction

Social Equity Group is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect the following types of personal information:

• Contact details (name, address, phone number, email)
• Date of birth and gender
• Health information relevant to the services we provide
• Medicare, health fund, or other payment details
• Emergency contact information
• Information provided during support sessions and case management

How We Use Your Information

We use your personal information to:

• Provide social work and support services
• Develop and manage care and support plans
• Process payments and insurance claims
• Communicate with you about appointments and services
• Meet legal and professional obligations
• Improve our services and conduct internal training

Information Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage of physical and electronic records
• Restricted access to personal information
• Staff training on privacy and confidentiality
• Regular review of security procedures

Disclosure of Information

We will not disclose your personal information to third parties without your consent, except where:

• Required or authorised by law
• Necessary to prevent serious threat to life or health
• Part of our duty of care obligations
• Required for Medicare or health fund claims

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Make a complaint about privacy breaches
• Opt-out of marketing communications

Record Retention

We retain client records in accordance with professional and legal requirements. Adult client records are kept for a minimum of 7 years from the date of last service. Records relating to children are kept until the person reaches 25 years of age.

Website Privacy

Our website may collect anonymous usage data to improve user experience. We do not use cookies to track individual users. Any information submitted through our contact form is handled in accordance with this privacy policy.

Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the last updated date clearly displayed.

Contact Us

If you have any questions about this Privacy Policy or wish to access your personal information, please contact: